Politique de confidentialité
Privacy Policy
Last updated: 1 June 2026
At DrucillasLove, your privacy is our priority. This Privacy Policy describes how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase from drucillaslovelingerie.co.uk (the "Services").
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal data.
DrucillasLove is the data controller responsible for your personal data. If you have any questions about this policy, please contact us at 📧 hello@drucillaslovelingerie.co.uk.
1. Information We Collect
We collect personal information in the following ways:
Information you provide directly:
- Order Details: Name, billing and delivery address, email address, and phone number when placing an order.
- Payment Details: Payment information is processed securely. We do not store full card details.
- Support: Communications you send us, including enquiries and returns requests.
Information collected automatically:
- Device Data: Browser type, IP address, device information, and pages visited.
- Tracking: Cookies and similar tracking technologies (see Section 7).
- Behaviors: Purchase history and browsing behaviour on our website.
Information from third parties:
- Partners: Information from payment processors, advertising platforms, and social media services where you have given consent.
2. How We Use Your Information
We use your personal data for the following purposes and on the following legal bases under UK GDPR:
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Sending order confirmations and updates | Performance of a contract |
| Managing returns, refunds, and complaints | Performance of a contract |
| Preventing fraud and ensuring security | Legitimate interests |
| Improving our website and services | Legitimate interests |
| Sending marketing emails (where opted in) | Consent |
| Personalised advertising via Meta & Google | Consent / Legitimate interests |
| Complying with legal obligations | Legal obligation |
3. How We Disclose Your Information
We may share your personal data with third parties in the following circumstances:
- Service Providers: We work with trusted third parties to manage IT infrastructure, process payments, fulfil and ship orders, and analyse website data. These parties are contractually obligated to handle your data securely and only for the purposes we specify.
- Advertising & Marketing Partners: We work with advertising platforms including Meta (Facebook/Instagram) and Google to deliver personalised advertising based on your online activity. Each partner operates under their own privacy policy. You can opt out of personalised advertising at any time via your account settings or by contacting us.
- With Your Consent: When you direct us to share information, such as linking your account to a social media platform.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you in advance of any such change.
- Legal Obligations: We may disclose your data where required by law, court order, or to protect the rights, property, or safety of DrucillasLove, our customers, or others.